VIDEO: Card users report problems in Oklahoma


CUSTOMERS AT ONE OF OKLAHOMA’S LARGEST BANKS ARE HAVING CARDS DECLINED. FOX 23’S JONATHAN MCCALL IS LIVE WITH THE PROBLEM FOR BANK CUSTOMERS. Reporter: YEAH. A FRUSTRATING FEELING FOR CUSTOMERS TONIGHT. THE ISSUE IS ALL BECAUSE OF A PROBLEM WITH THE COMPANY THAT PROCESSES THE CREDIT CARDS. THERE IS A TECHNICAL GLITCH GOING ON. WE TALKED WITH OFFICIALS TODAY WHO SAY THEY WERE MADE AWARE OF THE PROBLEM EARLIER TODAY BUT THEY ARE WORKING ON TRYING TO FIX THE PROBLEM. A MAJORITY OF THE CARDS ARE WORKING, THOUGH. BUT HERE IS HOW IT BREAKS DOWN. THERE ARE ISSUES WITH DEBT CARDS WITH CUSTOMERS IN OKLAHOMA AND BUSINESS CREDIT CARDS IN ARKANSAS. OKLAHOMA THE MAJORITY OF THE ISSUES ARE IN OKLAHOMA CITY BUT THE BANK SAYS IF YOU OPENED UP A CHECKING ACCOUNT IN OKLAHOMA CITY THEN MOVED SOMEWHERE ELSE, CHANCES ARE YOUR CARD WILL BE DECLINED. THE BANK IS WORKING TO FIX THE PROBLEM. ONE WOMAN TRIED TO USE HER CARD THREE TIMES TODAY. FRUSTRATING. YOU WORK HARD AND YOU CAN’T USE THE MONEY YOU WORKED FOR. IT IS A BUMMER. Reporter: OFFICIALS DIDN’T HAVE A SPECIFIC NUMBER ON HOW MANY CUSTOMERS WERE IMPACTED BUT THEY TELL US THE NUMBER IS LOW. MEAN TIME, THEY ARE ASKING CUSTOMERS TO COME TO AN ATM MACHINE TO WITHDRAWAL MONEY TILL THE ISSUE IS RESOLVED. ON FOX 23 NEWS AT 9:00 P.M. HOW LONG IT COULD TAKE BEFORE

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